28 E Broadway, Eugene, OR 97401

541.344.4000

info@mosaicfairtrade.com

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Copyright © 2020 Mosaic Fair Trade Collection

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RETURN POLICY

 

We hope that you will be 100% satisfied with your purchase from Mosaic Fair Trade Collection.

 

If for some reason you are not, you can return your item(s) for a full refund within 30 days of purchase (shipping rates apply). Returns must be unused/unworn, not exposed to smoke or pets, in the original packaging (if applicable), and in the same condition you received them.

 

Please contact us at 541-344-4000 or info@mosaicfairtrade.com with any questions about a potential return.

SHIPPING INFORMATION
 

All orders received after 4:00 pm (EST) / 1:00 pm (PST) will be processed on the following business day.  Delays can occur if we need to investigate mistakes made during the checkout process or any other order irregularity. To avoid delays, please be sure to confirm the accuracy of all billing and shipping information.  We use USPS for shipping.

NOTE: Unfortunately fraud is rampant online and while most customers are legit online businesses run into some issues. Please don't be offended if we request a payment via PayPal.

 

Shipping Options (excluding Alaska & Hawaii):

 

First Class Mail - $2.99 (FREE Shipping for orders over $50)

Priority Mail - $15 (FREE Shipping for orders over $100)

Priority Mail Express - $25

 

Shipping Options for Alaska & Hawaii:

 

Priority Mail - $15 (FREE Shipping for orders over $100)

-Some locations in Alaska and Hawaii may require additional transit time.

Exceptions due to Mailing Delays:

 

Some packages may take longer to arrive due to mailing delays. If packages are shipping using USPS, they recognize federal holidays and will hold packages in transit on those days. Occasionally, shipping carriers experience a backlog, especially around peak times such as Christmas.

The backlog may cause packages to arrive after the estimated time. Weather delays may also play a factor. Delays can also happen due to bad weather, severe weather and national disasters can prevent mail from reaching affected areas.

 

How do I check the status of my order?

Log into your account via our website or contact us directly: info@mosaicfairtrade.com

 

Is there sales tax?

No. Since we are an Oregon business, there is NO sales tax applied to any purchases.