RETURN POLICY
We hope that you will be 100% satisfied with your purchase from Mosaic Fair Trade Collection.
But we understand...sometimes it just isn't meant to be!
Please let us know what you plan to return and your purpose for the return.
We reserve the right to refuse a return if the item appears to be damaged by the customer.
If your item arrives damaged or you received the wrong item, please contact us within 3 days of delivery so we can help quickly. We may ask that you provide a photo of the damaged item and packaging.
Items to be returned must be in original condition, unwashed, unworn, and/or unused with tags or stickers still attached. All returns must be postmarked within 14 days of delivery date.
Return to: PO BOX 840, Pleasant Hill, OR 97455
All sale items are FINAL SALE.
Due to the fast selling pace of limited quantity items, exchanges are not available.
Please note: when shipping your item back to us, please use a delivery confirmation and track your package. Mosaic Fair Trade Collection is not responsible for shipping costs, nor for lost items. .
Upon receipt and inspection of your return, we will issue a refund to the original payment method for the cost of the item. Please allow at least 5 business days for this to process.
Questions? Need extra assistance? Don't hesitate to contact us!
Please contact us at 541-344-4000 or info@mosaicfairtrade.com
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SHIPPING INFORMATION
All orders received after 4:00 pm (EST) / 1:00 pm (PST) will be processed on the following business day. Delays can occur if we need to investigate mistakes made during the checkout process or any other order irregularity. To avoid delays, please be sure to confirm the accuracy of all billing and shipping information. We use USPS for shipping.
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Shipping (excluding Alaska & Hawaii & International):
Standard Shipping - $5.99 (FREE Shipping for orders over $100) - A higher shipping cost could be applied for heavier items.
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Free Local Shipping for orders over $50 - select option at checkout
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Exceptions due to Mailing Delays:
Some packages may take longer to arrive due to mailing delays. If packages are shipping using USPS, they recognize federal holidays and will hold packages in transit on those days. Occasionally, shipping carriers experience a backlog, especially around peak times such as Christmas.
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The backlog may cause packages to arrive after the estimated time. Weather delays may also play a factor. Delays can also happen due to bad weather, severe weather and national disasters can prevent mail from reaching affected areas.
How do I check the status of my order?
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Use the tracking number emailed to you or contact us directly: info@mosaicfairtrade.com
Is there sales tax?
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No. Since we are an Oregon business, there is NO sales tax applied to any purchases.